This microcourse provides a fast-paced introduction to the fundamentals of process improvement using Lean Six Sigma concepts. Participants will learn how small operational changes can improve efficiency, consistency, communication, and service outcomes within animal care and control organizations.

Designed specifically for busy professionals, this course introduces simple tools and mindsets that can immediately be applied to daily operations, field services, shelter processes, customer service, investigations, dispatch, or administrative workflows.

No prior Lean Six Sigma experience is required.