The Foundation of Excellence: Mastering Standard Operating Procedures in Animal Welfare

• Designing, creating, maintaining, and enforcing standard operating procedures (SOPs) for animal shelters and animal control agencies.

Recertification & Continuing Education Requirements

• This course provides an overview of NACA’s Continuing Education Unit (CEU) policy, including how CEUs are earned, documented, and used for recertification. Participants will learn what qualifies for CEU credit and how to complete the process correctly.

Compassion Fatigue, Burnout and Stress in Animal Welfare

• This course will help you understand, recognize, and recover from the emotional toll of caring for animals in need.

 BEGINNER

Top 10 Spanish Phrases for Animal Control Officers

• Animal Control officers frequently interact with community members who may speak Spanish. This mini course gives you top, high-use Spanish phrases plus what to say next, so interactions stay respectful, calm, and community-centered. You’ll learn practical
• 00:15:00

 BEGINNER

Introduction to Process Improvement: Lean Six Sigma Basics for Animal Services

• This microcourse provides a fast-paced introduction to the fundamentals of process improvement using Lean Six Sigma concepts.
• 00:15:00